Dune Club is committed to providing a safe, healthy and enjoyable environment for all patrons and staff.
In support of this, entry into a Dune Club venue is subject to specific conditions. As part of a staged response in returning to normal business
operations, additional conditions must be applied to ensure we:
• remain COVID Safe
• deliver programs, activities and services which comply with current Government restrictions
This policy applies to any person entering a Dune Club self-managed venue.
CONDITIONS OF ENTRY
• may vary according to the types of programs, activities, and services
• are subject to the requirements of Dune Club Management and Government direction
• must be read in conjunction with the conditions of sale appearing on the terms and conditions of your membership or booking.
RIGHTS OF MANAGEMENT
Dune Club will refuse entry to any person:
• if the maximum number of people in the venue and/or facilities within has been reached
• wishing to access an aspect of the venue or its services which are not currently operational
• unauthorized to access the venue
• deemed to be intoxicated, disorderly or engaging in anti-social behavior
• subject to current banning notices
SCREENING
Access will be managed via screening and checks which may include electronic equipment scanning and/or personal body checks and any
other checks deemed reasonable.
It is a condition of entry that all patrons consent to having their bags, clothing or other items checked on entry or within the Venue anytime.
Any person who fails to comply with screening requests may be refused entry or removed from the Venue.
PROHIBITED CONDUCT / PATRON REMOVAL
A person may be removed from the Venue where they:
• are found to be in breach of COVID Safe operational requirements
• enter an area of the Venue without proper authorization
• fail to comply with a lawful request from Staff or authorized personnel
• use foul or abusive language or making racial, discriminatory, or threatening remarks or gestures
• are under the influence of alcohol or illicit drugs and/or engage in disorderly, offensive, anti-social, disruptive or unlawful behaviour
• commit any act of vandalism or littering or damage property
No refunds will be paid to persons removed from the Venue. Persons may be referred to police as deemed appropriate by
Management. Further information may be obtained by accessing the Patron Refusal of Entry, Removal and Banning Policy Statement
ELECTRONIC SURVEILLANCE / PHOTOGRAPHY, VIDEOGRAPHY
To enhance security, protect the safety of persons and ensure compliance with these conditions, surveillance equipment (including security
cameras via CCTV) are in operation within and in surrounding areas of the venue.
By entering the venue, persons give consent to their information (including images) being recorded and disclosed to third parties including
law enforcement agencies and governing organizations holding events.
Anyone who enters the club agrees to the management to take photos and videos and share them on any / all social media platforms in the
form of photos or videos.
RISK AND LIABILITY
Persons enter the Venue at their own risk. Each person assumes all risk of any damage or loss (including property damage, personal injury,
economic and consequential loss) however it arises at the Venue.
Each person brings personal effects into the Venue at their own risk and neither Dune Club nor the Hirer will be responsible for any damage to
or loss or theft of personal property.
COMPLIANCE
By entering a venue, you are agreeing to comply and cooperate with the Conditions of Entry. Failure to comply with directions may be
considered an offence under the Emergency Management Act.
PRIVACY
Personal information will not be passed onto any third party unless prior approval is obtained from the individual or unless legally required to do so.
COMPLAINTS
Complaints relating to a breach of an Information Privacy Security Principle will be investigated internally by the most appropriate person
depending upon the nature of the inquiry.
Complaints which do not indicate a breach of privacy will be managed in accordance with the Dune Club Customer Service and Feedback Policy
THE FOLLOWING CONDITIONS OF ENTRY HAVE NOT BEEN AMENDED IN RESPONSE TO COVID SAFE REQUIREMENTS AND STILL APPLY:
ATTIRE
As a minimum for general public areas, patrons must be appropriately clothed with clothing suitable to the activity in which they are
participating. Patrons wearing or displaying inappropriate or unauthorized commercial, political, religious images/logos etc. that are
offensive may be denied entry or asked to remove such items.
Patrons attempting to conceal their identity with a scarf, balaclava, mask or other item unless for a religious or medical or other justifiable
reason may be refused entry, undergo a security check and / or be removed from the facility.
PROHIBITED ITEMS
The following items are prohibited from entering the venue unless specifically authorized by Venue Management:
• Weapons of any kind
• Alcohol and drugs
• Cans / glass / Musical instruments / whistles
• Unauthorized temporary signage and promotional products, Flags / banners over 1 meter
• Fireworks / flares / laser lights / pyrotechnics
• Rollerblades / skateboards / scooters / helmets
• Professional cameras, audio recording equipment or video cameras
• Animals except for authorized assistance animals
• Any large items that cannot be placed under a seat
• Umbrellas / Prams
• Any other item that in the opinion of Dune Club could cause damage, harm or public nuisance
ALCOHOL
The Venue is licensed and as such the following provisions apply:
• Alcohol, if served, must only be consumed in the designated areas.
• Alcohol must not be consumed in designated ‘Alcohol Free’ areas
• It is an offence for Minors to purchase or consume alcohol, or for a person to supply alcohol to a Minor.
Breaches of these conditions may result in the persons being reported to the Police and removal from the Venue. (Penalties apply under
the Liquor Licensing Act)
UNDERAGE PERSONS
Persons allowed only the age of 21 years in a Dune Club.